Refunds, cancellation and disputes
In short: you can stop paying whenever you like, you keep what you have already paid for until it runs out, and a charge that should not have happened is always refunded.
This is a digital service
There is nothing to post back. You are paying for access to a website and the activities on it, so there are no physical goods and no returns. What follows takes the place of a returns policy.
The free trial
The 7 day free trial is free. It needs no payment card, and it cannot turn into a paid subscription on its own. A trial that simply runs out is never charged.
If you choose to subscribe during the free trial, your first payment is taken when the trial ends. You keep the rest of the trial, and the paid period starts the day it finishes. The full terms of the trial are in the trial terms.
Monthly plans
- You can cancel at any time.
- You keep access until the end of the month you have paid for.
- We do not refund part of a month. If you cancel on day 20 of a month, you keep access to the end of that month and are not charged again.
Annual plans
- If you ask within 14 days of the purchase, you get a full refund, no reason needed.
- After 14 days the year is not refunded, and you keep access until the end of the year you have paid for.
- You can cancel at any time. Cancelling stops the next renewal, it does not cut short the year you have already paid for.
Charges that should not have happened
If you have been charged twice for the same thing, charged after cancelling, or charged by mistake in any other way, tell us and we will refund it. That is true whatever the dates say and whatever plan you are on.
How to cancel
- From the Parents area: open Parents dashboard and press Cancel subscription on the Subscription card.
- Or email hello@phonicsfunstudio.ae from the email address on the account, and ask us to cancel.
Either way we send you a confirmation email. If you do not get one, the cancellation did not reach us, so please chase us.
How to ask for a refund
Email hello@phonicsfunstudio.ae from the email address on the account and tell us the date of the charge. That is all we need.
Refunds go back to the card that paid, not to anywhere else. Once we have sent a refund it usually appears in 5 to 10 working days, though the exact time is up to your bank and not something we control.
If you think a charge is wrong
Please come to us first. Email us and we will reply within 5 working days. Most of these turn out to be quick to fix, and going through us is faster for you than going through a bank.
You keep every right you have to dispute a charge with your card provider. If you do raise one, it is handled together with our payment provider, and we will give them whatever we have.
Contact
Everything on this page starts with one email address: hello@phonicsfunstudio.ae. Other ways to reach us are on the contact page.